CUSTOMER SERVICES

CONTACTS

 

To request information or submit complaints, reports and refund requests, please use the dedicated forms:

 

You can call the  Call Center call center Dime (+39) 041 041  open every day from 8:30am to 5:00pm (local rate)


BOOKING

 

 


ADMINISTRATIVE FINES

 

ONLINE payment of the penalties electronically issued for irregular Actv transport tickets

Payment can be done the first working day following the date of the verbal issue. 

 

LOST AND FOUND

 

In case of lost item on board of our means of transport, please contact these Actv offices:

 

Lost items in navigation or mainland service: opening time mon-fri 8:00am-1:00pm

Address: via Martiri della Libertà 396, 30170 - Venezia Mestre
telefono: 0039 041 2722723
 

All the items collected will be available from the following day (from 10:00 onwards) at the Actv Depot, via Martiri 396

Lost items, past seven days, are delivered to the Lost and found office of Venice Municipality  Ca' Farsetti, San Marco, 4136, ph. 0039 041 2748225 – 041 2748107opening time mon-fri 9:00am/1:00pm

 

Items lost in Autorimessa Comunale and Park Sant’Andrea: 

Uff. Cassa Autorimessa – Piazzale Roma

telefono: 0039 041 2722394 – 041 2722395

 

Items lost in the People Mover

Tronchetto People Mover Station