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The use of the EMV contactless payment system constitutes automatic acceptance of the AVM General Conditions of Transport, of which this system is an integral part. These conditions govern the entire transport service and apply to all passengers utilizing the EMV system.

Mandatory Tap-In and Tap-Out 

It is mandatory to:

• Tap-in every time you board a public transport vehicle and every time you change vehicles.
• Tap-out each time you leave a vehicle.

 Waterborne public transport services and the People Mover are excluded from the mandatory tap-out.

Use of the Device

In order to ensure the correct calculation of the price of the trip on the public transport network and the corresponding application of the Best Fare, passengers must always use the same device (the payment card, smartphone, smartwatch, or wearable). If the first tap was made with a physical contactless card, it is mandatory to use it again for all the subsequent taps during the trip.

No Tap-out

If a tap-out is not performed, the maximum standard fare for the transport network used is charged (for example € 10.00 for the Aerobus routes). If a tap-out is not performed on the urban public transport bus network on the mainland, the maximum suburban rate is charged.

Inspections

During inspections, passengers are required to present the device (payment card, smartphone, smartwatch or wearable) that was used to the inspecting officer or provide the last four digits of the Primary Account Number (PAN) of the card in order to prove ownership (screenshots or printouts are not permitted). If a virtualised card is used on a wallet or device, the PAN of the virtualised card must be provided (please refer to the FAQ section).

Multi-passenger Mode

A maximum of 5 passengers, including the cardholder, are permitted to tap-in with the same device within 60 seconds of the first tap. It is mandatory to perform the corresponding number of tap-outs (in the public transport networks where this is required) and to travel together as a group in order to prove the correct status of the payment.

Passenger Responsibilities

Passengers are personally responsible for ensuring that tap-ins and tap-outs are correctly scanned by the validator and that the validity of the ticket activated by the first tap covers the entire duration of the trip, in full compliance with the applicable pricing regulations.

Accidental Validations

Passengers must avoid accidental validation of other contactless devices or Venezia Unica Cards in their possession. We recommend that you remove the device you are using from your wallet or handbag to perform tap-in or tap-out operations. AVM/Actv disclaims any liability for accidental or unintentional taps and the associated charges.

Contactless payment for Venezia Unica Card holders

Venezia Unica Card holders have the option of associating their card with their customer profile on the online portal portaleclienti.avmspa.it enabling them to purchase "Carta Venezia" urban Rete Unica tickets, valid for 75', at a reduced price of €1.50. For your convenience, the same portal also lists and displays transactions that have already been completed.

It is the customer's responsibility to demonstrate, at the time of inspection, the possession of a valid Venezia Unica card - either physical or virtual.

IMPORTANT: Only the physical payment card registered on the portal can be used for transactions at the reduced "Venezia card" rate. The use of virtual cards on devices or wallets will not allow you to benefit from this discount.

Transactions carried out can also be viewed from the same portal.

Note: Tickets purchased and loaded onto the Venezia Unica card, on the app associated with the Venezia Unica card, or through any other channel, will not be considered valid for the purpose of building the best fare.

Contactless purchases for General Customers (not Venezia Unica Card holders)

By registering a contactless payment card on the taptopay.avmspa.it portal, customers have access to their transaction history.

Malfunctions

Any malfunction of the system does not exempt the passenger from paying for the ticket: in case of technical problems, it is the responsibility of the customer to purchase a ticket through physical or digital sales channels.

Reports and complaints

All reports and complaints must be submitted exclusively using the contact forms available in the "Customer Service" section of the AVM/Actv websites, indicating the PAN of the device used, the date and time of the transaction, the routes travelled and a description of the incident.