To request information or submit complaints, reports and refund requests, please use the dedicated forms:


You can call the  Call Center call center Dime (+39) 041 041  open every day from 8:30am to 5:00pm (local rate)






ONLINE payment of the penalties electronically issued for irregular Actv transport tickets

Payment can be done the first working day following the date of the verbal issue. 




In case of lost item on board of our means of transport, please contact these Actv offices:


Lost items in navigation or mainland service

Address: via Martiri della Libertà 396, 30170 - Venezia Mestre
telefono: 0039 041 2722723

opening time:

  • Monday          08:15–13:00   13:30–14:15
  • Tuesday         08:15–13:00   13:30–16:15
  • Wednesday   08:15–13:00   13: 30–16: 15
  • Thursday       08:15–13:00   13:30–16:15
  • Friday             08:15–13:00   13:30–14:15
  • Saturday Closed
  • Sunday Closed


All the items collected will be available from the following day (from 10:00 onwards) at the Actv Depot, via Martiri 396

Lost items, past seven days, are delivered to the Lost and found office of Venice Municipality  Ca' Farsetti, San Marco, 4136, time mon-fri 9:00am/1:00pm


Items lost in Autorimessa Comunale and Park Sant’Andrea: 

Uff. Cassa Autorimessa – Piazzale Roma

telefono: 0039 041 2722394 – 041 2722395


Items lost in the People Mover

Tronchetto People Mover Station