To request information or submit complaints, reports and refund requests, please use the dedicated forms:


You can call the  Call Center call center Dime (+39) 041 041  open every day from 8:00am to 6:00pm (local rate)




NB: The booking is only confirmed if in possession of the 18-character alphanumeric reservation code e.g. 11B111111111.

The code is displayed on the screen at the end of the booking by clicking on the SAVE icon or received by e-mail or displayed in the transaction area (for subscribers only).

If the code is missing, the booking is not successful.



ONLINE payment of the penalties electronically issued for irregular Actv transport tickets

Payment can be done the first working day following the date of the verbal issue. 










Objects found in urban and extra-urban public transport vehicles in service in the Municipality of Venice and the central and south areas of the Metropolitan City of Venice (Actv watercraft, Actv and La Linea buses, trams and the people mover) or in company premises (Venezia Unica points of sale, bus stops and waterbus stops, and car park buildings managed by AVM), if taken in charge by company staff, are brought to the Actv offices in Mestre - Via Martiri della Libertà, 396, 30173 Venice, VE - where they are available for collection for a period of 30 days.

To contact the Office of Objects Found, please complete the online form indicating the relevant information about the loss, a description of the object, and contact details. In case of correspondence, the office is in charge of making contact with the client to communicate the method of delivery. The item can only be collected by presenting the deposit confirmation e-mail at the counter.

The return of the object is against payment (according to MUNICIPAL COUNCIL RESOLUTION NO. 93 OF MAY 4, 2023 - Rates for the custody and storage of lost and found objects): the customer, at the time of collection, must pay the following administrative costs of deposit and surveillance.


Identity Document (Identity card, passport, driving licence, etc.) EUR 0,00
Clothing and accessories (jackets, sweaters, coats, hats, scarves, shoes, etc.)
Beauty products (beauty cases, make-up, creams, perfumes, etc.) 
Keys (house keys, car keys (also with remote control), etc.)
Books and magazines (books, diaries, notebooks, etc.)
Music and accessories (Headphones, speakers, iPods, etc.)
Wallets and handbags (wallets, card holders, small bags, etc.)
Various economic items (everything that does not fall into the previous categories and is not of value)
EUR 5,00
Art (posters, prints, pictures, etc.)
Children (strollers, etc.)
House (cushions, coffee tables, chairs, lamps, etc.)
Photography equipment (camera, video camera, video projector, etc.)
Mini Tablets/eReaders (kindle, ebooks, iPad, tablet, etc.)
PC/tablet/accessories (computer, laptop, etc.)
Smartphone/mobile phones/accessories (iPhones, other mobile phones, smartwatches, etc.)
EUR 10,00
Bags&Suitcases (above 60x40 cm trolleys, bags, shopping bags and trolleys, backpacks, etc.)
Jewellery (necklaces, rings, bracelets, watches, etc.)
Sport (bicycles, helmets, skis, rackets, etc.)
Various valuables (other valuables that do not fall into the other categories)
EUR 15,00


The Office for Objects Found receives by appointment with the following opening hours: Monday to Friday from 7.30 a.m. to 3.45 p.m.; closed Saturdays, Sundays and holidays.


After 30 days, the objects are transferred to the Offices of Objects Found of the Municipality of Venice:

  • Ca' Farsetti, San Marco 4136, Venezia if the objects are found in the waterborne network and the people mover;
  • Via Giustizia 23 - 30174 Mestre Venezia if the objects are found in the bus and tram networks.

If the object has been lost on board a vessel, resulting in a costly recovery activity for the company, the applicant is required to pay the due amount of EUR 73.20 by bank transfer to the following bank account details: IT18D0306902117074000659874 BIC: BCITITMM at INTESA S. PAOLO S.p.A., inserting the following text in the payment reference information: "objects found on board name and surname". Confirmation of the bank transfer must be attached to the request submitted via the web form.