SF - REFUND

Fields marked with * are mandatory

Refund requests

To request a refund of a travel ticket, you must complete the webform in its entirety, specifying the reason for your request and providing a brief description of the facts, complete details, or updates necessary to verify what happened, with particular attention to the location and sales channel used (network/point of sale, validator, etc.) and to the contact email address entered (essential for correct communication which occurs exclusively via email). It is also recommended to attach any documentation in your possession.

NB: For all refund requests, it is necessary to keep the travel documents (original and replacement), as well as the related sales receipts.

In case of purchases through AVM Venezia Offial App, remember not to delete the account in app.

It should be noted that requests for reimbursement relating to Venice Access Fee will not be considered and will not receive a response. For more information about the Access Fee, please see the link: https://cda.ve.it/en/

For local public transport services, the following is established in accordance with the Mobility Charter:

Non-refundable travel tickets:

Current travel tickets;
Travel tickets that have not been used due to reasons attributable to the passenger;
Travel tickets that have not been used due to suspension of the service caused by strikes;
In the event of high tides or adverse weather conditions;
In the event of natural disasters or provisions of the competent Authorities
Monthly passes
Races not carried out or partially carried out or not regularly carried out
Crowding means

Please read the refund request methods here

N.B. Refund requests sent to company email addresses will not be followed up

Information on the protection of personal data

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Seleziona *

I confirm that I have read the information on the processing of personal data in accordance with European Regulation 2016/679

Citizen *

Italian

Foreign

First Name *

Last name *

Date of birth *

Giorno

Mese

Anno

Place of birth *

Tax code *

Country *

Doc number (passaport, ID card, etc) *

Phone number *

Email address *

Address

City

Date of occurrence *

Giorno

Mese

Anno

Time of occurrence *

Hour

:

Minute

Sales channel *

Select Venezia Unica point of sale *

Automatic Machine Code (or location if not available receipt or ticket) *

WHERE TO FIND IT?

Username registered in AVM Venezia Official App *

Phone number registered in AVM Venezia Official App *

Phone number *

Number of ticket *

Authorised seller's name *

Purchasing on board of Actv means of transport *

Waterbus

Road bus

Booking number *

Pass Imob

License plate *

Booking holder *

Select the parking *

Telepass payment *

Yes

No

Telepass number *

Bike Park *

Piazzale Roma (Venezia)

Mestre

Box number *

Customer *

Subscribed customer

Occasional customer

Permit number *

Location

ZTL Bus pass number *

PNR *

Date of purchase *

Giorno

Mese

Anno

Line *

Departure stop *

Arrival stop *

Device *

Phisycal bank card

Smartphone/Smartwatch

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Virtual credit card Pan Devices Tutorial

Physical bank card

Virtual credit card Pan Devices Tutorial

Primary account number of credit card (first six digits and last 4 of the credit card or last four digits of the virtualised card) used for the purchase - If payment was made in cash, enter 0 *

Select the code of your payment *

Payment authorization code (6 alphanumeric characters)

ARN (Acquirer Reference Number) code (23 numeric digits)

Payment confirmation notification or SMS (15-character alphanumeric code)

Payment authorization code (6 alphanumeric characters) *

ARN (Acquirer Reference Number) code (23 numeric digits) *

Payment confirmation notification or SMS (15-character alphanumeric code) *

Event description and grounds for the request *

Amount to be refunded *

IBAN – by bank transfer (where provided) *

Bank Account name *

Bank business name *

Bank address *

BIC/SWIFT

Field filled by the operator

Form di ricerca

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