SF - REFUND

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For local public transport services, the following is established in accordance with the Mobility Charter:

Non-refundable travel tickets:

Current travel tickets are non-refundable;
Travel tickets that have not been used due to reasons attributable to the passenger are non-refundable;
Travel tickets that have not been used due to suspension of the service caused by strikes are non-refundable;
In the event of high tides or adverse weather conditions;
In the event of natural disasters or provisions of the competent authorities

N.B .: In the event of claims for damage, please visit the appropriate section on the Customer Services page, in the Contact Us section.

N.B. monthly passes are non-refundable

N.B. Refund requests sent to company email addresses will not be followed up

For private mobility services, pursuant to the Service Charter, the cases for which refunds can be requested are the following:

Parking ticket paid twice in the Municipal Garage (Autorimessa Comunale), Park Costa, Candiani Car park, Sant’Andrea Garage (Autorimessa Sant’Andrea)
Annual Subscription "Strisce Blu": requests will be subject to evaluation by the competent mobility department of Venice Municipality
Return of rechargeable cards and expired "Parcheggia Venezia" tickets and possibility of a replacement (if available) and recredit the value to the digital wallet on the AVM Venezia Official App

Information on the protection of personal data

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Seleziona *

I confirm that I have read the information on the processing of personal data in accordance with European Regulation 2016/679

Citizen *

Italian

Foreign

First Name *

Last name *

Date of birth *

Giorno

Mese

Anno

Place of birth *

Tax code *

Country *

Doc number (passaport, ID card, etc) *

Phone number

Email address *

Address

City

Date of occurrence *

Giorno

Mese

Anno

Time of occurrence *

Hour

Minute

Sales channel *

Select Venezia Unica point of sale *

Select the automatic vendor machine *

Username registered in AVM Venezia Official App *

Phone number registered in AVM Venezia Official App *

Phone number *

Number of ticket *

Authorised seller's name *

Purchasing on board of Actv means of transport *

Waterbus

Road bus

Booking number *

Pass Imob

License plate *

Booking holder *

Select the parking *

Telepass payment *

Yes

Telepass number *

Bike Park *

Piazzale Roma (Venezia)

Mestre

Box number *

Customer *

Subscribed customer

Occasional customer

Permit number *

Location

ZTL Bus pass number *

PNR *

Date of purchase *

Giorno

Mese

Anno

Primary account number of credit card *

Event descrption and grounds for the request *

Attachments (please attach all the documentation: purchase receipt, double-sided copy of the tickets, etc) *

I file devono pesare meno di 4 MB.
Tipi di file permessi: gif jpg jpeg png pdf.

IBAN *

Bank Account name *

Bank business name *

Bank address *

BIC/SWIFT

Field filled by the operator

Form di ricerca

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