Constantly improving the quality of our services is one of our priorities. We welcome any feedback, comments, or suggestions from our customers. All communication must occur exclusively through the webform provided on our website www.avmspa.it : written interaction, albeit sometimes more complex, allows us to better manage customer interaction, ensuring the correctness of the relationship established.

We respond to all written communications, but we do not consider messages containing inappropriate, offensive, or derogatory content towards the company and its employees.

How we handle reports:

To submit a report and receive feedback on any service disruptions or irregularities related to public transport and mobility services, correct indication of personal and identification data must be provided, along with a brief description of the events, complete with necessary details to verify the incident (bus stop, route, direction of travel, bus number or name, parking spot number, parking area). In case of an incorrect email address, the Company declines any responsibility for the non-receipt of any response.

In the event of contestation of an administrative sanction issued by our Verification and Control personnel, it should be addressed to the competent authority for Service Contracts (City of Venice, Metropolitan City of Venice).

In accordance with Art. 24 par. 2 of European Regulation No. 1177/2010, the report can be submitted within two months from the date of the incident for which the report is intended. AVM/Actv will respond within 30 days from the date of receipt of the web form.

If there is no response from AVM/Actv within 60 days from the submission of the report, you may contact the Transport Regulatory Authority by clicking here.